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Better Service Specialist

 

The Better Service Specialist in the Processing Division is responsible for processes Rental and Employment reference checks for our clients.

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Job Description

 

ESSENTIAL RESPONSIBILITIES

Rental

  • Retrieve and input all current and previous landlord/rental references into the system (Address & landlord phone number)
  • Verify 2-5 years of rental history; Contact applicant to retrieve property address and landlord phone number if needed.
  • Research property address online to retrieve property name and phone number if not provided on application.
  • Make 1 attempt each day; 3 attempts in total to call, follow up and complete rental verification.
  • Send fax, email and or verbally verify rental reference with landlord.
  • Record and enter landlord response.
  • Ensure accuracy, complete and close rental reference.

 

Employment

  • Retrieve and input current and previous employment references into the system (Employer name & phone number)
  • Contact applicant to retrieve employers name and phone number if needed.
  • Research employer name and address online to retrieve employer’s phone number if needed.
  • Run applicant information using the work number to verify proof of employment as per each employer’s policy.
  • Review all supporting documents on file to determine income salary such as paystubs, bank statements, tax documents, employer letters, award letters, LES statements, child support statements etc.
  • Make 1 attempt each day; attempts in total to call, follow up and complete employment verification.
  • Send fax, email and or verbally verify poof of employment with HR, managers, and or owners of the company.
  • Ensure accuracy, complete and close employment reference.

 

DESIRED QUALIFICATIONS/EXPERIENCE

  • High School diploma or GED required
  • 1yr+ experience in similar field, preferred
  • Ability to adapt to changing priorities, processes, and procedures effectively
  • Ability to multitask effectively
  • Ability to communicate effectively with others
  • Basic knowledge of computers, including an understanding of Outlook
  • Basic typing skills
  • Excellent telephone skills and the ability to remain calm

 

CLASSIFICATION: Full Time Non-Exempt

 

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